
In today’s workplace, strong knowledge of the computer is essential for your professional
Download Clerical Conference Presentations:
The Benefits and Risks of the Electronic Health Record (EHR)
Opportunities and Challenges for the 21st Century 1199C Health Care Worker
Health Information Technology in a Changing Health Care Workplace
Upcoming Workshops and Classes
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Program Summary
Crictical Skills for the 21st Century Workshops
Week 1
Day 1- Leadership
Day 2- Changes in Technology
Week 2
Day 1- Personal Growth and Change
Day 2- Communication & Customer Service Skills
Week 3
Day 1- The Juggling Act
Day 2- Academic Assessment
Electronic Health Record Program
ICDL, the International Computer Driving License
Designed for anyone who uses
computers in their daily lives. The ICDL program is the world’s leading program providing individuals with basic computer skills training and validation/certification testing.
Medical Terminology (5 weeks)
Healthcare workers must clarify, comprehend and communicate
medical information daily in a hospital setting. This 30 hour
course provides the worker with the basic terminology foundation
for academic study which is essential in health information,
nursing and allied health.
Communication & Customer Service Skills (5 weeks)
Effective communication and high quality customer service in
the healthcare workplace requires multi-faceted approaches
that reach diverse audiences. This 30 hour program will introduce
techniques that will help students interact more effectively
with various audiences in a healthcare work setting.
Health Information/ Informatics (5 weeks)
The rapidly changing health record landscape is affecting health
care. This course will address issues including: privacy and security,
components of electronic health records and the role of the personal health record.